Privacy Policy
Shipio - Shopify Shipping Integration
Last Updated: January 6, 2026
Effective Date: January 6, 2026
1. Introduction
Welcome to Shipio ("we," "our," "us," or the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you install and use our Shopify application.
Shipio is developed and operated by DOT (dotteam.md).
We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this Privacy Policy carefully. By installing and using Shipio, you agree to the collection and use of information in accordance with this policy.
If you have questions or concerns about this Privacy Policy, please contact us at info@shipio.today.
2. Information We Collect
2.1 Information from Shopify
When you install Shipio, we access certain information from your Shopify store through Shopify's API:
| Data Type | Purpose |
|---|---|
| Store Information | Store name, domain, email, currency, timezone |
| Order Information | Order ID, order status, shipping address, billing address, line items, total amount, payment status |
| Customer Information | Customer name, email, phone number, shipping address (only for orders) |
| Product Information | Product names, weights, dimensions (for shipping rate calculation) |
| Fulfillment Information | Fulfillment status, tracking numbers, shipping carrier |
2.2 Information You Provide
When configuring the App, you provide:
| Data Type | Purpose |
|---|---|
| Courier Credentials | FAN Courier and/or Parflex API credentials (username, password, client ID) |
| Sender Information | Your business name, address, phone number, contact person |
| Shipping Preferences | Default package dimensions, weight, service types |
2.3 Automatically Collected Information
| Data Type | Purpose |
|---|---|
| Usage Data | Features used, AWBs generated, errors encountered |
| Log Data | IP address, browser type, access times, pages viewed |
| Device Information | Device type, operating system |
3. How We Use Your Information
3.1 Primary Purposes
| Purpose | Description |
|---|---|
| AWB Generation | Creating shipping labels through FAN Courier and Parflex APIs |
| Shipping Rate Calculation | Calculating delivery costs based on weight, dimensions, and destination |
| Order Tracking | Providing shipment status updates to you and your customers |
| Service Delivery | Operating, maintaining, and improving the App |
3.2 Legal Basis for Processing (GDPR)
- Contract Performance: Processing necessary to provide the App's services
- Legitimate Interests: Improving our services, preventing fraud, ensuring security
- Legal Obligations: Complying with applicable laws
- Consent: Where you have provided explicit consent
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
| Provider | Data Shared | Purpose |
|---|---|---|
| FAN Courier | Recipient name, address, phone, package details | AWB generation and delivery |
| Parflex | Recipient name, address, phone, package details | AWB generation and delivery |
| Supabase | Encrypted store and order data | Database hosting |
| Vercel | Technical logs | Application hosting |
4.2 What We Do NOT Do
- ❌ Sell your personal data to third parties
- ❌ Share your data with advertisers
- ❌ Use your data for marketing purposes unrelated to our services
- ❌ Share your Shopify data with other merchants
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Store Configuration | Until you uninstall the App |
| Order Data | 24 months from order date |
| AWB Records | 24 months from creation date |
| Usage Logs | 12 months |
6. Data Security
| Measure | Description |
|---|---|
| Encryption in Transit | All data transmitted via TLS/SSL (HTTPS) |
| Encryption at Rest | Sensitive data encrypted in database |
| Access Controls | Role-based access, principle of least privilege |
| Secure APIs | OAuth 2.0 authentication with Shopify |
7. Your Rights (GDPR)
| Right | Description |
|---|---|
| Right to Access | Request a copy of your personal data |
| Right to Rectification | Request correction of inaccurate data |
| Right to Erasure | Request deletion of your personal data |
| Right to Portability | Receive your data in a portable format |
| Right to Object | Object to processing based on legitimate interests |
To exercise your rights, contact us at info@shipio.today. We will respond within 30 days.
8. Cookies
We use only essential cookies necessary for the App to function. We do NOT use marketing or tracking cookies.
9. Contact Us
Email: info@shipio.today
Website: https://shipio.today
Developer: DOT (dotteam.md)
© 2026 Shipio. All rights reserved.